Frequently Askes Questions
Zoradis.com is a Germany-based eCommerce store specializing in shoes. We offer carefully selected footwear designed for comfort, durability, and modern style.
2. Where is Zoradis.com located?
Our store is based in Germany.
Address:
Bahnhofstraße 9,
99817 Eisenach,
Germany.
3. Do you ship within Germany?
Yes. We currently ship within Germany only. Shipping costs and estimated delivery times are displayed during checkout.
4. How long does order processing take?
Orders are usually processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
5. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking details (if available). Tracking information may take up to 24 hours to update.
6. What is your return and refund policy?
Customers have the right to return eligible items within 14 days of delivery, in accordance with EU consumer protection laws. Please review our Refund & Return Policy for complete details.
7. What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can assist you quickly.
8. What payment methods do you accept?
We currently accept secure online payments through PayPal. Payment options available through PayPal may include PayPal balance.
9. Is my personal information safe?
Yes. We take customer privacy and data protection seriously. Your personal information is handled securely and used only as outlined in our Privacy Policy.
10. Can I change or cancel my order after placing it?
Order changes or cancellations may be possible if the order has not yet been processed or shipped. Please contact us as soon as possible at support@zoradis.com
11. How can I contact customer support?
You can reach our customer support team using the following details:
Email: support@zoradis.com
Phone: +49 1521 5368937
12. Do you update your policies?
Yes. Zoradis.com may update its policies from time to time to improve service or comply with legal requirements. Updated policies will be published on our website.
Need More Help?
If your question is not answered above, please feel free to contact us. Our team is happy to assist you and provide timely support.
Support Time: 24/7
Store Phone: +49 1521 5368937
Store Email: support@zoradis.com
Store Address: Bahnhofstraße 9,99817 Eisenach, Germany.
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM.