Refund & Return Policy

Zoradis.com, customer satisfaction is our priority. This Refund & Return Policy explains the conditions under which customers may return products purchased from our website and request a refund or exchange.

Zoradis.com is a Germany-based eCommerce store specializing in footwear. By placing an order with us, you agree to the terms outlined in this policy.

2. Right of Withdrawal (EU Customers):

In accordance with European Union consumer protection laws, customers have the right to withdraw from their purchase within 14 days of receiving the goods, without providing any reason.

The withdrawal period expires 14 days from the day you or a third party designated by you receives the product.

3. Eligibility for Returns:

To be eligible for a return:

  • The request must be made within 14 days of delivery
  • The shoes must be unused, unworn, and in original condition
  • The product must be returned in its original packaging, including all accessories and tags
  • Returns that do not meet these conditions may be refused.

4. Non-Returnable Items:

  • The following items are not eligible for return or refund:
  • Products showing signs of wear, damage, or use
  • Items returned without original packaging
  • Products marked as “final sale” or “non-returnable”

5. How to Request a Return:

To initiate a return, please follow these steps:

  • Contact us at support@zoradis.com
     within the return period
  • Include your order number and reason for return
  • Wait for confirmation and return instructions from our support team
  • Returns sent without prior approval may not be accepted.

6. Return Shipping Costs:

Customers are responsible for return shipping costs unless the product is defective or incorrect

  • Original shipping fees are non-refundable
  • We recommend using a trackable shipping method
  • Zoradis.com is not responsible for lost or damaged return shipments.

7. Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method
Refund processing may take 4–10 business days, depending on your payment provider

8. Exchanges:

If you receive a defective or incorrect item, we may offer an exchange, subject to product availability. Please contact us promptly so we can resolve the issue efficiently.

9. Defective or Incorrect Products:

If your order arrives damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery
  • Provide your order number and clear photos of the issue
  • We will review your claim and offer an appropriate solution.

10. Late or Missing Refunds:

If you have not received your refund:

  • Check your bank or payment account
  • Contact your payment provider
  • If the issue continues, contact us at support@zoradis.com

11. Policy Updates:

Zoradis.com reserves the right to modify or update this Refund & Return Policy at any time. Any changes will be posted on our website and will take effect immediately.

12. Contact Information:

For questions regarding returns or refunds, please contact us:

Support Time: 24/7
Store Phone: +49 1521 5368937
Store Email: support@zoradis.com
Store Address: Bahnhofstraße 9, 99817 Eisenach, Germany.
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM.