Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Zoradis.com. By placing an order on our website, you agree to the terms outlined in this policy.

Zoradis.com is a Germany-based eCommerce store specializing in footwear.

2. Shipping Destinations:

Zoradis.com currently ships within Germany only. At this time, international shipping is not available.

3. Shipping Cost:

  • Flat Shipping Fee: €7.00 EUR Germany.

4. Order Processing Time:

  • Orders are typically processed within 1–3 business days after payment confirmation
  • Orders placed on weekends or public holidays are processed on the next business day
  • Once your order is processed, you will receive a shipping confirmation email

5. Delivery Time:

Estimated delivery times within Germany are:

  • Standard Shipping: 3–7 business days
  • Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.

6. Order Tracking:

When available, tracking information will be sent to you by email once your order has been shipped. Please allow up to 24 hours for tracking details to update.

7. Incorrect or Incomplete Address:

Customers are responsible for providing accurate and complete shipping information. Zoradis.com is not responsible for:

  • Delays caused by incorrect or incomplete addresses
  • Orders returned due to delivery failure
  • Additional shipping fees may apply if an order needs to be reshipped.

8. Lost, Delayed, or Damaged Shipments:

  • Zoradis.com is not responsible for delays caused by shipping carriers
  • If your order arrives damaged, please contact us within 48 hours of delivery
  • Provide your order number and clear photos of the package and product
  • We will work with the shipping carrier to help resolve the issue when possible.

9. Undeliverable or Returned Packages:

If a package is returned to us due to unsuccessful delivery attempts or address issues:

  • The customer may be responsible for reshipping costs
  • Refunds may be issued minus shipping fees, if applicable

10. Shipping Policy Updates:

Zoradis.com reserves the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.

11. Contact Information:

If you have questions regarding shipping or delivery, please contact us:

Support Time: 24/7
Store Phone: +49 1521 5368937
Store Email: support@zoradis.com
Store Address: Bahnhofstraße 9,99817 Eisenach, Germany.
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM.